A Strategies Online Training Event
SUPERCHARGE YOUR guest care team
Live, interactive online salon/spa business training designed to give you the support and accountability you need to learn, design, refine and launch your project in one month
Save at least 25% if you register now!
The days of the “receptionist’s” job of simply greeting and checking out salon/spa clients out are long gone.
Your front desk/guest services team members are massively-important players in growth, productivity, profitability and brand identity of your salon/spa.
But are you providing them with the tools they need to unleash their full potential in your company?
Register now for this Onlive course, and take a deep dive into the role your guest services team plays in driving the critical numbers of your salon/spa.
We’re not talking about customer service, scheduling appointments and ringing up sales, here….we’re going deep into the responsibilities your front-line staff has in pushing the business forward.
During this course, you will receive Strategies’ new customizable template to build and launch your Front Desk Productivity Monitoring Tool. This tool will be your secret weapon for building and empowering your most effective guest service team ever!
You'll use the Front Desk Productivity Monitoring Tool to...
🎯 Track unsold hours
🎯 Forecast the sales potential of hours available for sale
🎯 Up-sell and cross-promote additional services
We'll also covering daily, weekly and monthly task lists so that everyone on your guest care team knows who's doing what, when, and how it's supposed to be done.
Register now, and we’ll work together to build the framework for achieving consistent results at the front desk.
The Take-Aways
During this multi-part training, you'll learn how to:
● Build and launch Your Front Desk Productivity Monitoring Tool
● Track & up-sell unsold time
● Build daily, weekly and monthly task lists
● Redefine what guest services means in your business
● Build daily, weekly and monthly task lists
● Redefine what guest services means in your business
● Build an effective guest service team
● Create powerful organizational systems
What's Included
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LIVE WORKSHOP: Monday, March 11, 2019 | 11am - 5pm Eastern
Live, interactive access to Strategies training, without any of the costly travel time and expenses
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LIVE OFFICE HOURS: Monday, March 18, 2019 | 1 - 2pm Eastern
Online group coaching designed to give you “work in progress” feedback and guidance from Certified Strategies Coaches and your peers
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LIVE CRITIQUE SESSION: Monday, March 25, 2019 | 1 - 2pm Eastern
Final review of completed work to address any questions or concerns before you launch your completed project - Onlive Facebook Group*: Private interaction, encouragement and guidance with the Strategies team and your Onlive classmates *Memberships only
What others are saying about Onlive trainings...
LIVE AND INTERACTIVE
Bringing our classroom to you...
In addition to each month's full-day workshop, you'll also have two additional live sessions to ensure you understand the material, get all your questions answered, and most importantly, get the results from implementing what you learned.
WHAT'S COMING UP...
2019 Onlive Triaining Schedule
Strategies Onlive offers monthly live workshops taught by our expert team of Certified Strategies Coaches…streamed right to your home or office. Click the titles below for course dates and descriptions.
- JANUARY: Performance Reviews for Salons & Spas
- FEBRUARY: Building Marketing Plans for Success
- MARCH: Supercharge Your Guest Care Team
- APRIL: Recruiting & Onboarding Salon/Spa Staff
- MAY: Effective Salon/Spa Communication
- JUNE: Developing Leaders & Trainers for Salons & Spas
- JULY: Building Your Best Practices
- AUGUST: Game Planning for Salons & Spas
- SEPTEMBER: Cash-flow Planning for Salons & Spas
- OCTOBER: Holiday Planning for Salons & Spas
- NOVEMBER: Chatbots for Salons & Spas
- DECEMBER: Salon/Spa Financials
- JANUARY '20: TBA
- FEBRUARY '20: TBA
TWO WAYS TO EXPERIENCE STRATEGIES ONLIVE...
Front Desk/Guest Care Onlive - Mar '19
SINGLE ONLIVE TRAINING
Join us live, March 11th, for a full-day of online Strategies training, as well as two interactive follow-up sessions throughout the month to ensure you build and launch your marketing planning project.
LIMITED-TIME offer: $297
Regularly $347 each ... Save $50
See full course outline above.
12-month Onlive Training Membership
12-MONTH MEMBERSHIP
Lock in live, monthly access to Strategies’ results-driven salon/spa business training, without any of the costly travel time and expenses associated with traditional training events. Learn more here.
monthly pricing: $250/mo
Regularly $347 each ... Save $1,200/yr
Scroll up for full 2019 Onlive schedule.
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