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Customer Service Tip: Importance of a Thank You

Shep Hyken: Customer Service & CX Expert
17.6K subscribers
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6.4K views 9 years ago
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares the importance of a thank you. Don’t ever forget to say THANKS! It can be face to face, over the phone or via written thank you notes. Customers like to feel appreciated. I can’t tell you how many times I notice a front desk clerk at a hotel or a cashier at a restaurant or retail store simply “ring up” a transaction and not say thanks for the business. Part of the problem is a function of training or hiring the right person, with the right attitude. But, how hard is it to train a person to say thank you after a business transaction? And, by the way, the bigger the business transaction, the more important it is to say thanks in even more impressive ways. I remember buying some clothes from a local retail store. I didn’t just buy a shirt  …...more
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Customer Service Tip: Importance of a Thank You
57Likes
6,465Views
2016Apr 17
Go to http://www.Hyken.com to learn more about Shep Hyken, customer service speaker and expert. Professional keynote and customer service speaker and New York Times bestselling author, Shep Hyken shares the importance of a thank you. Don’t ever forget to say THANKS! It can be face to face, over the phone or via written thank you notes. Customers like to feel appreciated. I can’t tell you how many times I notice a front desk clerk at a hotel or a cashier at a restaurant or retail store simply “ring up” a transaction and not say thanks for the business. Part of the problem is a function of training or hiring the right person, with the right attitude. But, how hard is it to train a person to say thank you after a business transaction? And, by the way, the bigger the business transaction, the more important it is to say thanks in even more impressive ways. I remember buying some clothes from a local retail store. I didn’t just buy a shirt or pants, but pretty much replaced my entire wardrobe. Just a few days later I opened my mail and found a personal thank you note from my salesman. Was I impressed? You bet. Will I go back? You bet. And, when I do, I will be looking for my salesman. On an even grander scale, was when my family moved into a new house. Our real estate agent not only said thank you a number of times, she also wrote a note and later brought us over a beautiful gift, letting us know how much she appreciated our business. A friend of mine, Dr. Jim Rhode, has something he calls Event Marketing. He sends out cards for all kinds of reasons similar to the ones mentioned, but he does even more. They include anniversary cards, Thanksgiving cards, “just thinking of you” cards, etc. This does two things. First, it shows that Jim appreciates their business and is thinking of the customer. Second, it keeps his name in front of his clients. Our clients expect to be appreciated. However, taking it just a step further not only shows appreciation, but also adds to our Client Loyalty Strategy by constantly reminding our customers that we are thinking of them. As a result, they will be thinking of us. Shep Hyken, professional keynote and customer service speaker, customer service trainer, and New York Times best-selling author, shares his customer service tips. These tips are your how to guide to customer complaints, delivering amazing customer service, customer loyalty, customer service training, customer trust, company culture, customer experiences, sales tactics, and employee retention. To hear more customer service tips, listen to interviews, read his blog and learn about The Amazement Revolution go to http://www.hyken.com. Shep is a customer service expert and the Chief Amazement Officer (CAO) of Shepard Presentations. As a professional speaker and author, Shep helps companies build loyal relationships with their customers and employees. For information about customer service training go to http://www.TheCustomerFocus.com. Facebook:   / shephykenspeaker   LinkedIn:   / shephyken   Google+: http://www.gplus.to/ShepHyken Twitter:   / hyken   314-692-2200

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Shep Hyken: Customer Service & CX Expert

17.6K subscribers