Date: 19-Feb-2019
Time: 8:00am – 12:00pm CT
Where: 1120 E. Diehl Rd. Naperville 60563

A home care agency’s front line staff do so much more than answer phones. When staff are trained professionals they significantly impact an agency’s positive results and overall bottom line. Join Shelle Womble for a half-day workshop with the Illinois Homecare & Hospice Council’s Annual Conference, where she will provide hands-on training and interactive group exercises in the following critical customer service skills:

• Inquiry management
• Working with others and resolving conflict
• Cultural sensitivity
• Emotional intelligence

Participants will have the opportunity to learn about a personality profile tool to aid in understanding their own personality tendencies and identify how to work with the other personality types to make communications most effective with co-workers, prospective and current clients, and family caregivers.

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